Ordering Information

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ORDERING IS SIMPLE

We hope to make your online shopping experience enjoyable whether it is just browsing or finding that special purchase. We are always availble for additional information on an item. Email us smoosie1551@yahool.com

You can always email us at the above email about any item and we'll respond as quickly as possible. 

Our Current eBay Shop and Auctions Items Information

To purchase from Our Etsy shop 

Just follow the onsite directions and

Either way you use, we will get back with you with availability and postage information. If you do not hear from us within 24 hours, please email us again or call us at 304-945-9136 (EST 10am - 7pm).  Sometimes weather and computer down time (or personal down time)  will cause a delay.

For Shipping costs, see the link on each item description page. We do not charge a handling fee. Most jewelry items will ship for $3.00 including insurance and some have free shipping. 

We Ship Green !

In order to keep shipping costs down and help our environment, we do recycle our boxes and packaging as well as using post office aproved specialty boxes. However, if you would like a new gift box or gift wrap, just ask and we'll accomodate at no charge !

 

MORE RETURN AND CLAIM INFORMATION

We hope your order arrives safely and is satisfactory.....

HOWEVER,

Returns **are accepted** and all claims handled promptly as long as you contact us within 24 hours of your receipt of the item/s for instructions.

Refunds are made by Etsy Refund or PayPal unless other arrangements are made.

Claims are handled by your delivery post office and we will furnish you with the necessary information and forms for submitting the claim. DO NOT RETURN THE ITEM TO US. THIS WILL VOID THE CLAIM PROCESS.

MORE IMPORTANT...

*Do not wash or otherwise clean any item if you are returning it to us for any reason. Our security mark must be present on any returns.
*Do not return any item without a return code #
*Lot and multiple/bulk purchases are NOT returnable.
*All returns must be returned as sent - same method, same insurance and same type packaging.

Don't Forget To Visit Our Etsy Specialty Shop
 FORGOTTENNOT
For Cameo, Victorian and Porcelain Jewelry

When Will I Get My Order ? ? ?

We try to ship all orders by date and type of payment received.

Mastercard/Visa Payments (Paypal) - within 24 hours

 

POSTAGE AND HANDLING

Currently we accept only PayPal For eBay and Etsy Payments for ForgottenNot
Payments. Follow the instructions on either site for payment.
You will automatically be sent an invoice if you are the winning bidder 
or submit an order on Etsy.
Any questions just email us at smoosie1551@yahoo.com

REMEMBER !

Please make sure that your name, item or vendor # and shipping address are included with any payment or correspondance. This will enable us to give you the quickest service available.

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To Check Our Items Up For Auction !